Terms & Conditions
Welcome to Shine Gehna. By accessing or purchasing from our website, you agree to follow the terms and conditions mentioned below. Please read them carefully before placing any order.
General Information
Shine Gehna is an online store that offers artificial jewellery and fashion accessories. We reserve the right to update, modify, or change these terms at any time without prior notice.
By using this website, you confirm that:
- You are legally eligible to make purchases.
- The information provided by you is accurate and complete.
- You will not misuse the website for illegal or fraudulent activities.
Products Information
We try our best to display all products accurately. However, slight differences may occur because of:
- Lighting during photography
- Mobile or computer screen settings
- Handmade or artificial jewellery finishing
Some products may look slightly different in color or size compared to the images shown on the website.
Product availability may change at any time without notice.
Pricing & Payments
All prices on the website are listed in Indian Rupees (₹).
We reserve the right to change product prices without prior notice. Orders will only be processed after successful payment confirmation.
We may cancel any order if:
- The product is out of stock
- Payment fails
- Incorrect pricing appears due to technical error
- Suspicious or fraudulent activity is detected
Accepted Payment Methods
- UPI
- Debit Card
- Credit Card
- Net Banking
- Wallet Payments
- Cash on Delivery (If Available)
Shipping Policy
Orders are usually processed within 1–3 business days.
Delivery times may vary depending on:
- Customer location
- Courier partner
- Weather conditions
- Public holidays
- Unexpected delays
Customers are responsible for providing the correct shipping address and mobile number during checkout.
If incorrect information is provided, Shine Gehna will not be responsible for failed or delayed deliveries.
Return, Replacement & Refund Policy
Customer satisfaction matters to us, but certain conditions apply for returns and replacements.
Important Return Conditions
- Return or damage issues must be reported within 24 hours of delivery.
- Parcel opening video is mandatory for damaged, missing, or wrong product claims.
- The product must be unused and in original packaging.
- Used or damaged products will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return, including:
- Earrings
- Clearance sale products
- Discounted items
Refunds or replacements will be processed only after proper verification by our team.
Order Cancellation
Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation requests may not be accepted.
If eligible, refunds for cancelled prepaid orders will be processed to the original payment method within a reasonable time.
User Responsibilities
While using our website, users must not:
- Upload harmful files or viruses
- Attempt unauthorized access to the website
- Copy website content or product images
- Use the website for illegal activities
- Submit false or misleading information
Violation of these rules may result in account restriction or legal action.
Intellectual Property Rights
All content available on this website belongs to Shine Gehna, including:
- Logo
- Product images
- Website design
- Graphics
- Text content
- Branding material
Unauthorized copying, reproduction, or use of any content is strictly prohibited.
Limitation of Liability
Shine Gehna shall not be held responsible for:
- Courier delays
- Temporary website downtime
- Minor color or design variations
- Loss caused due to misuse of products
- Delivery issues caused by incorrect customer information
Our maximum liability will be limited to the amount paid for the purchased product.
Privacy & Security
Customer information is kept secure and handled responsibly.
We do not sell or share personal customer data with unauthorized third parties.
By using our website, you agree to our privacy practices and policies.
Changes to Terms & Conditions
Shine Gehna reserves the right to update or change these Terms & Conditions at any time without prior notice.
Customers are advised to check this page regularly for updates.
Contact Information
If you have any questions regarding these Terms & Conditions, you can contact us through:
Shine Gehna
Website: www.shinegehna.com
Email: shine.gehna@gmail.com
WhatsApp Support: +91 9136416029
