"Have questions about orders, shipping, returns, or our jewellery? Find quick answers below."
How can I place an order?
Simply browse our jewellery collection, add your favorite items to cart, and proceed to checkout securely.
Can I cancel my order after placing it?
Yes, orders can be cancelled within 24 hours of purchase before they are processed for shipping.
How can I track my order?
Once your order is shipped, tracking details will be sent to your email or phone number.
Do you offer free shipping?
Yes, we offer free shipping on selected orders and promotional offers.
How long does delivery take?
Orders are usually delivered within 5–7 business days depending on your location
Do you deliver across India?
Yes, we deliver jewellery products across India.
Can I return my order?
Yes, return requests must be submitted within 24 hours of delivery. Customers must send a clear video of the damaged or defective product on our WhatsApp support immediately after receiving the order. The product should be unused and in original packaging for return approval.
When will I receive my refund?
Refunds are usually processed within 5–7 business days after return approval.
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and cash on delivery where available.
Is my payment secure?
Yes, all payments are processed through secure and trusted payment gateways.
How should I care for my jewellery?
Keep your jewellery away from water, perfumes, and chemicals, and store it in a dry place.
Will the jewellery color fade over time?
With proper care and storage, your jewellery will maintain its shine for a long time.
Still need help?
Contact us at support@shinegehna.com for any additional questions.
