Return Policy – ShineGehna
At ShineGehna, customer satisfaction is important to us. Please read our return policy carefully before placing an order.
Return Eligibility
We only accept returns in the following cases:
- Damaged product received
- Defective product received
- Wrong product delivered
Customers must raise a return request within 24 hours of product delivery.
Return requests made after 24 hours of delivery will not be accepted.
Unboxing Video Is Mandatory
To claim a return for damaged, defective, or wrong products, customers must record a proper unboxing video while opening the package at the time of delivery.
This video is required for verification purposes.
Without an unboxing video, return requests for damaged or defective products may be rejected.
Non-Returnable Items
Returns will not be accepted for:
- Change of mind
- Ordered wrong product by customer
- Product damaged after use
- Return request after 24 hours
- Claims without unboxing video proof
- Sale items (if applicable)
- Customized products (if applicable)
How To Request A Return
To request a return, contact our support team through:
Email: support@shinegehna.com
Please share:
- Order ID
- Product images
- Unboxing video
- Issue details
Refund Policy
Once your return is approved and verified:
- Refund will be processed within 7 business days
- Refund amount will be sent to your original payment method or bank account
Contact Us
For any return-related questions, contact us anytime.
Thank you for shopping with ShineGehna.
